FAQ

Nicks Handmade Boots - Frequently Asked Questions(FAQ)

How do I get fit for Nicks Boots?

1. If boots normally fit you, you’re in luck. Nicks Boots will fit a bit large compared to your mass-produced footwear. For a more snug fit, select a ½ size smaller than your mass-produced shoe size. Example: If you normally wear size 12D, you could order a size 11.5D in Nicks to achieve a snug fit. If you would like a little bit more room in your boots, you can order your normal boot size. 

For more direction in determining your size, download and print our DIY Sizing Guide. Instructions can be found here

2. If you normally cannot find boots that fit or are really unsure, we can help you find your size! With our Try-On Boot Process, you can choose to tweak the size relative to the try-on boots. This will allow you to make choices such as: going a ½ size longer/shorter or making the final boots wider/narrower.

For information on fitting lead times, click here.

How do I have try-on boots sent to me?

To have Try-On Boots sent to you, select “Send me Try-On Boots” under the Fitting Method on any boot product page. Nicks will only send Try-On Boots once the order has been placed. Due to shipping rates, Try-On Boots are only available for US customers.

How does the Try-On Process work?

Select "(US Only) Send me Try-On Boots". Due to shipping rates, Try-On Boots are only available for US customers.

Note: Nicks will not start building your final boots until your try-on boots have been returned, so do not delay sending them back.

Do I need a custom fit?

Not normally. Most people will achieve the best fit in one of our many size offerings without customization. If your feet have special conditions that need accommodation, please call or email us to discuss options.

What arch do I need?

While we believe everyone can benefit from arch support, the height of the arch is purely preference. Select the 55 or 67 arches for a more pronounced arch support and heel, or select the FT/HNW for a more moderate arch.

Will my size be the same if I change arches?

Nicks fit true-to-size. If you know your Nicks size, the fit will remain the same after the break-in, however, the boot may feel different with a different arch profile.

I want to make a modification but I don’t see it listed on the website. Is it possible?

For the most available customization, look under the “Made-To-Order” boots. This will allow you to customize the boots to the greatest extent. If an option is not available on these items, it likely is not available for that boot.

Can I change the heel profile on the boots I order?

Not normally. A boot’s heel height and shape coordinates with the arch profile of the boot. Therefore, most heel profiles are paired with the arch height and balance the boot.

Can I use my custom orthotics/insoles with my Nicks?

Unfortunately, we can not build our boots to accommodate your insoles or custom orthotics. Many customers prefer the built-in arch support over their inserts after the boots are broken in.

How often should I use leather conditioner products on my boots?

We recommend applying the appropriate leather conditioner about every 3-4 weeks. As a general rule, when the leather looks dry the boots are ready to be conditioned. Remember, leather is a hide so treat it like skin, applying conditioner when it appears to need it.

How much leather conditioner do I need to use?

Be sparing! Over-conditioning boots can clog the pores of the leather, not allowing the boots to breathe. Too much conditioner around the hardware can soften the leather and allow the hardware to pull loose. You may put a very light amount of conditioner on the surface of the leather around the hardware and along the edges of the leather by the sole. Too much conditioner in either of these places may damage the boots.

Do you care for roughout leather the same as the smooth leather?

Yes! Care for roughout leather as you would care for the smooth leather. If you desire to have the “nap” (fuzz, or suede) stand up, use a nylon bristle brush or lightly brush with sandpaper. Alternately, you can “wax” the nap down with Nicks LP “Grease”.

What boot care products should I use for my Work Boots?

To purchase Nicks Work Boot Care Kit click here. Nicks recommends Nicks “Grease” and Nicks Oil for all work boot applications. These products are all-natural and add water-resistance to your boots.

What boot care products should I use for my Heritage Boots?

To purchase Nicks Heritage Boot Care Kit click here. Nicks recommends Smith’s Leather Balm for Heritage Boot care. Smith’s is an all natural conditioner made in Maine and is great for restoring the natural oils and luster to your boots.
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