Warranty, Returns & Repairs

Warranty

Nicks will repair any boots that by inspection is a result of material or workmanship flaws within 12 months from date of purchase. We do not warrant boots damaged by fire, natural elements, chemicals or wear.  An assessment of the repair will be made by inspection and the responsible party determined.

Returns

Returned Nicks Boots will be charged a 15% re-stock free.  Special order and Made To Order boots are non-refundable.

Deposit

A 100% deposit is required on all Made To Order, Design To Order and Special Build Boots.  These are non-refundable unless they are a boot that we would normally stock.

In the case of Try Ons a 100% deposit is collected for the estimated price of the desired boot. If applicable, the remaining balance is collected before the boots are built (or mailed if in stock). 

Rebuilds, Resoles and Repairs

Nicks is pleased to repair your hard-earned and hard-worn Nicks boots. We consider it an obligation as part of the long relationship we hope to have with you as a customer. Send to 6510 East Sprague Avenue Spokane Valley, WA 99212 with your name, address and phone number, and what needs to be done to the boots.

Our experts replace everything but the part that has formed to your ankle…..the upper.  It is like getting a brand new pair of boots that are already broken in to perfectly fit your foot and ankle.  Some boots are too far gone for repair and it may take us several weeks to discover this.

Standard resole is $105 and rebuilds are $225 plus return shipping.  Additional work may be necessary resulting in additional charges.  Please Note: If we have any questions regarding your repair we will call you; we will not perform any work on them until we have heard back from you.

Sending boots:

Please Note: Include contact information in the package with the boots. 

Nicks Handmade Boots
6510 East Sprague Avenue
Spokane Valley, WA 99212

Guaranteed Fit, if we agree to fit you


This means, if we say we can fit you we will try really hard…to the point we either fit you on the first, second or third try or we give you your money back.  In rare cases we try but do not succeed to fit you.  This policy also means, we may not try to fit you for various medical or exceptional reasons.

Most people can fit into our standard last sizes, from 4 AAAA to 16 FF. 

The comfort and fit of boots including safety toes are not guaranteed. 

Nicks Handmade Boots reserves the right to deny a fit as "guaranteed". 

Fitting Hours:

Instore, a fitting is usually between 45min-1 1/2 hours. 

Mon-Fri                         Satuday

8:30am-4:30 pm          10am-2pm

Try Ons

Try Ons are a key element of our strategy to guarantee our fit.  We send you a boot to “try on”, usually based on your Fit Sheet. Then we talk you through how it fits and determine your best size.  In many cases you can keep the boot you are trying on; in other cases you send it back to us, and we build you a boot in the correct size. 

This is time consuming, but worth it to our customers.  Once we have your fit, then we don’t need another Try On or Fit Sheet session for about 10 years, when your feet typically change.

Fit Sheets or Sizing Guide

This is the core action of our remote fitting guarantee.  Once we sign on off on a size, lead times are fairly short.  You have to give us a few extra weeks to get this right.  See  Sizing Guide.

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