Warranty, Returns, Repairs
If you have an issue with your boots, please fill out this form to get in touch with our Warranty Department.
We do not warrant boots damaged by fire, natural elements, chemicals or wear. An assessment of the repair will be made by inspection and the responsible party determined. Nicks will repair any boots that by inspection is a result of material or workmanship flaws within 12 months from the date of purchase.
All Nicks Handmade Boots are made by human hands. This means that you can expect slight cosmetic imperfections consistent with a handmade process. These include, but are not limited to, slight variances in:
Boot shaft height (L vs R)
Sewing "back-stitches" (where the boot maker had to go over a stitch to reinforce it).
Cosmetic appearance (leather texture, color, minor oil stains from the stitching machine)
Heel height (L vs R)
Returned Nicks Boots will be charged a 15% re-stocking fee. Any customized configuration or Made To Order Boots are non-refundable.
Payment is due upfront for all new boots and repairs. This payment is non-refundable if the boots have been started or could be only partially refundable based on the status of the order. Try-On Boots that are kept beyond the normal period will be considered "accepted" as the customer's final pair of boots and the order closed.
Rebuilds, Resoles, and Repairs
If you find your Nicks need to be serviced, you can place an order to have the work done.
Resole and rebuilds can be purchased here. All repair orders must be purchased prior to sending your boots to Nicks.
6510 East Sprague Avenue
Spokane Valley, WA 99212
On a rebuild, our experts replace everything but the part that has formed to your ankle: the upper. It is like getting a brand new pair of boots that are already broken in to perfectly fit your foot and ankle. Some boots are too far gone for repair and it may take us several weeks to discover this.
On a resole, the necessary sole layers are replaced.
Additional work may be necessary resulting in additional charges. Please Note: If we have any questions regarding your repair we will call you; we will not perform any work on them until we have heard back from you.
Instore, a fitting is usually between 20-30mins.
8:30am-4:30 pm 10am-2pm