Workmanship / Warranty / Returns
Nicks Handmade Boots is committed to quality. Watch this video to learn more about common concerns with new boots.
All Nicks Handmade Boots are made by human hands. This means that you can expect slight cosmetic imperfections consistent with a handmade process.
These include, but are not limited to, slight variances in:
- Eyelet spacing
- Boot shaft height (L vs R)
- Toe-box shape
- Sewing lines
- Sewing "back-stitches" (where the bootmaker had to go over a stitch to reinforce it).
- Midsole trimming
- Outsole placement
- Outsole stitching
- Cosmetic appearance (leather texture, color, minor oil stains from the stitching machine)
- Heel height (L vs R)
We do not warranty boots damaged by fire, natural elements, chemicals or wear. An assessment of the repair will be made by inspection and the responsible party determined. Nicks will repair any boots that by inspection is a result of material or workmanship flaws within 12 months from the date of purchase.
Concerns about the product you just received? Let us know. Please fill out this form to get in touch with our Warranty Department.