Frequently Asked Questions
Buying
How can I guarantee what I am buying is legit?
How can I guarantee what I am buying is legit?
We review every submission before listing it on our website. Once your purchase is made, your funds will be held in escrow by us until you confirm that what you received matches the listing. If we do not hear from you within seven days of the shipment arrriving, then the funds will be released to the seller.
How long will it take to receive my order?
How long will it take to receive my order?
Sellers have 3 business days from the time they receive the shipping label from us to ship the boots to you. Expect your boots to be in the mail with tracking within 3-5 business days.
What happens if I want to return the boots?
What happens if I want to return the boots?
With the Nicks Marketplace, there are absolutely no returns or exchanges unless the product does not arrive in the condition advertised and photo'd by the seller. You may open a dispute by reaching out to customerservice@nicksboots.com. All disputes must be submitted within seven days of the package arriving.
Selling
How do I get paid?
How do I get paid?
You will receive a Nicks Gift Card for the total value that you sell them for on the Marketplace. At this time we are not paying out Sellers with cash or credit in any other form.
What can I sell?
What can I sell?
We are currently accepting a fairly loose list of high-end leather footwear.If you submit a pair of boots that we do not think fits for the marketplace we will let you know. Currently the full list of boots that are 100% accepted in the marketplace are:
- Nicks
- Whites
- JK
- Franks
- Wesco
- Viberg
- Danner
- Truman
- Red Wing
- Alden
How is shipping handled?
How is shipping handled?
When a customer purchases your boots, a prepaid and trackable shipping label will be emailed to you. All you have to do is print out the label, tape it to the box, and then drop it off at a nearby UPS store or USPS drop-off/pickup location. No other payment is required.
This must be shipped out within 3 days of receiving the label; otherwise, the transaction will be refunded.