Warranty, Returns & Repairs

Warranty

Nicks Handmade Boots will repair any breakdown in our boots that by inspection is a result of material or workmanship for a period of 12 months from date of purchase.  We do not warrant boots damaged by fire, other natural elements, or wear.  An assessment of the repair shall be made by inspection and the responsible party determined thereafter.

Returns

Returned Nicks manufactured stock boots will be charged a 15% re-stocking fee.  Special order and Built-to-Order boots are non-refundable.

If you are unhappy with any resale products other than Nicks Handmade Boots that you purchased from us, you may return these items for a refund or exchange if returned with the original receipt and within 30 days of the purchase. All items must be new, with original boxes, packing material, tags and in new condition.

Rebuilds, Resoles and Repairs

Nicks is pleased to repair your hard-earned and hard-worn Nicks boots. We consider it an obligation as part of the long relationship we hope to have with you as a customer. Send to6510 East Sprague Avenue Spokane Valley, WA 99212 with your name and phone number.

To insure longer life and the top quality workmanship of Nicks Handmade Boots, we suggest that the boots be returned to us for resole and rebuild.  When Nicks rebuild your boots very little of the original boot remains.  Our experts replace everything but the part that has formed to your ankle…..the upper.  It is like getting a brand new pair of boots that are already broken in to perfectly fit your foot and ankle.

When Nicks gets your boots in for repair, each boot is inspected by the factory foreman or a supervisor to determine what is needed before it is processed for repair.  If it is a general straight forward repair we will proceed with the repair.  Standard resole and rebuild prices are estimates only.  Additional work may be necessary resulting in additional charges.  Please Note: If we have any questions regarding your repair we will call you; we will not perform any work on them until we have heard back from you.

When sending boots to us for any reason, please include a note inside the box, with your Name, Street Address for UPS shipping, City, State and Zip Code, and Area Code with Phone Number where we can reach you during the day. Also include what you would like done to the boots or any questions you may have regarding the repair.

Send boots to:

Nicks Handmade Boots
6510 East Sprague Avenue
Spokane Valley, WA 99212